RECORD PRODUCER

SahithiC
Tera Contributor

 
1      Create record producer should be linked to change request.
 
2    Variables are as follows:
-          Type (Standard)
-          Short Description
-          Description
 
These variables should be linked to change request table. The value entered in record producer of this variables should be reflected in the change request record.
 
3     Create a workflow, whenever a type is Standard approval should go requested by manager.
 
4      Approved- It should go to scheduled state. If rejected – it should go to canceled state.
 
5      After Schedule, it should go to Implement state.
 
6    When the state is in “Review” it should only wait for 3 days, after that it should get automatically closed. With close code = Automatically closed and close notes = Review not completed. 
 
 
7   In close code include one more option (Automatically closed)

 

2 REPLIES 2

Rampriya-S
Tera Guru
Tera Guru

Hi @SahithiC 

Please go over the document, you can learn and create Record producer and create for your own

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

instead of workflow you can create flow designer for the simpler no code solution

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/concep...

 

Please mark helpful if you accept the solution.

Best,
Rampriya S

SK Chand Basha
Giga Sage

Hi @SahithiC 

 

https://www.servicenow.com/community/developer-forum/what-is-the-record-producer-and-how-can-we-star...

 

https://www.servicenow.com/community/now-platform-forum/creating-record-producers-best-practice/m-p/...

 

starting with out-of-the-box (OOB) flows in ServiceNow's Flow Designer is a great way to get acquainted with the platform's capabilities and best practices.

 

Mark it Helpful if this helps you to understand.