RECORD PRODUCER
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05-27-2024 06:27 PM
1 Create record producer should be linked to change request.
2 Variables are as follows:
- Type (Standard)
- Short Description
- Description
These variables should be linked to change request table. The value entered in record producer of this variables should be reflected in the change request record.
3 Create a workflow, whenever a type is Standard approval should go requested by manager.
4 Approved- It should go to scheduled state. If rejected – it should go to canceled state.
5 After Schedule, it should go to Implement state.
6 When the state is in “Review” it should only wait for 3 days, after that it should get automatically closed. With close code = Automatically closed and close notes = Review not completed.
7 In close code include one more option (Automatically closed)
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05-27-2024 06:42 PM
Hi @SahithiC
Please go over the document, you can learn and create Record producer and create for your own
instead of workflow you can create flow designer for the simpler no code solution
Please mark helpful if you accept the solution.
Rampriya S
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05-27-2024 07:08 PM
Hi @SahithiC
starting with out-of-the-box (OOB) flows in ServiceNow's Flow Designer is a great way to get acquainted with the platform's capabilities and best practices.
Mark it Helpful if this helps you to understand.