Redirect approvals to another user permanently when a Employee leaves the company

New Developer_S
Giga Sage

Hi,

 

Redirect approvals to another user permanently when a Employee leaves the company.

ex : Employee X has left the company . Employee Y has to get his requests to be approved further (in future)  . 

Employee Y is not Delegate for Employee X here.

How to change the approval (sc_req_item) to Employee Y ?

 

 

regards,

TIA 

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @New Developer_S 

 

If X is  hardcoded in Flow / workflow, then need to change the same for future request. Or tell us, how X has been configured for approval?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi,

When i Checked the workflow it is configured like below. I am adding the Screenshot.

NewDeveloper_S_0-1707911657923.png

 

 Hi @New Developer_S  Please check where this approver has been set up you need to check scratchpad. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Can you please explain more , how to search for it ?