Redirect approvals to another user permanently when a Employee leaves the company
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02-14-2024 03:36 AM
Hi,
Redirect approvals to another user permanently when a Employee leaves the company.
ex : Employee X has left the company . Employee Y has to get his requests to be approved further (in future) .
Employee Y is not Delegate for Employee X here.
How to change the approval (sc_req_item) to Employee Y ?
regards,
TIA
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02-14-2024 03:41 AM
If X is hardcoded in Flow / workflow, then need to change the same for future request. Or tell us, how X has been configured for approval?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-14-2024 03:54 AM
Hi,
When i Checked the workflow it is configured like below. I am adding the Screenshot.
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02-14-2024 03:57 AM
Hi @New Developer_S Please check where this approver has been set up you need to check scratchpad.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-14-2024 04:00 AM
Can you please explain more , how to search for it ?