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redirect ITIL to default view

Reisha George
Tera Contributor

How can I restrict ITIL users so they are automatically redirected to default view if they click on a link in ess view for Incidents.  I understand the view rules might be the way to go but need assistance on the correct script to accomplish this.  

6 REPLIES 6

Hi @Reisha George 

https://www.servicenow.com/community/itsm-forum/redirect-itil-users-to-default-view-and-endusers-to-...

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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I'm fairly certain I already found that article and tried it and it did not work.  I'll give it another try.