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Event management - Multiple Event Transform Rules

I can't find it documented anywhere, but it seems as though once you find a match for an event transform rule, it gets executed and then no more transform rules (even if they do match) are executed.   Is this the case?   If so, is there a way round i...

chrisoakey by Kilo Contributor
  • 1914 Views
  • 6 replies
  • 0 helpfuls

Email spoofing (for lack of a better word) options

Currently, our company uses SolarWinds as our monitoring solution.  From the SW interface, I can set up 'dummy' alerts and generate them as needed for testing.  The great thing about these alerts is that I can make them look like they come 'from' any...

kchorny by Tera Guru
  • 2179 Views
  • 2 replies
  • 0 helpfuls

Resolved! Simple notification + mail script not working as expected ?

Hello everyone, Currently I'm facing a problem where I define a notification like this: Then I use a mailscript to dynamically change the from address and the reply to address: I get this when I trigger the notification: So I can see that mail scrip...

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Client script with GlideAjax script include

Hi all, Wondering if you can assist with some logic Im struggling to overcome on our change form. The requirement is to have a default CAB set against certain Business services and for that default CAB to be auto populated in a CAB Approval group fie...

leachy23 by Kilo Expert
  • 17230 Views
  • 1 replies
  • 0 helpfuls

Tabbed Form Sections In Service Portal

Hi, How to display Form sections of service portal  in tabbed forms just like ITIL view. Current it is displaying one below one. This property is also checked Thanks.

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Murali19 by Kilo Contributor
  • 6193 Views
  • 5 replies
  • 4 helpfuls

Columns not visible on Form Layout

We've around 220+ columns created on a custom table(not extended from any) and having multiple views. When I try to arrange the columns, I see that some columns are not visible on Form Layout slush bucket to arragnge.  Can someone help on this please...

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ravin by Giga Contributor
  • 3190 Views
  • 7 replies
  • 3 helpfuls

Add Criteria AND Sort to Catalog Item Reference Field

I have a reference field in my Catalog Item.  I want to only show record where the Inactive field (u_inactive) is False, and I want to sort it by the Order field (u_order). I changed the "Use reference qualifier" on the Reference Variable to "Advance...

jmiskey by Kilo Sage
  • 2555 Views
  • 2 replies
  • 8 helpfuls

Resolved! GlideElement: Get HTML text content

Hi All, From the Knowledge table, I want to get the content from the field text. The content in the field is of type HTML. I do not want the entire contents to be retrieved, I'm interested in only a part of it. If I use the GlideElement getHTMLValue(...

balu3 by Kilo Guru
  • 5866 Views
  • 5 replies
  • 6 helpfuls

How to use an UI Action to call/include a business rule?

Hi there, I am new to ServiceNow an got stuck with with an implementation.   My Problem in described short words is, that I don't know how i can call or include a business rule to an UI Action, so that the BR is executed once the user presses the But...

RSchmitt by Kilo Contributor
  • 3454 Views
  • 3 replies
  • 1 helpfuls