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Changing state to working in progress

in release i written the code for changing awaiting approval to work in progress when all feature records are changed to work in progress the code is working but it changes the state when update the release record field. how can it changed directly w...

sandyjad by Kilo Contributor
  • 3083 Views
  • 9 replies
  • 0 helpfuls

Resolved! Use reference field value not sys_id in query

Not sure why I always have trouble with reference fields.   I have a UI action that i nee to run a query on another table and see if a record exists if so proceed and if not cancel the UI action.Do I need to query the table the reference is on and re...

Resolved! Convert UCT Date/Time String to MDT

I am creating an inbound email action to create an incident record. There is a string value on the email that comes across in the email in this format: receivedTime:Aug 09 2016 16:56:17.713 UTC. The requirements state to have this field map to a cust...

Data truncation error for column new_value

Hi,I'm seeing the following error message on Knowledge-related forms (Knowledge Article, Feedback):General Data Exception detected by database (Data truncation: Data too long for column 'new_value' at row 1)I haven't seen the error on any v3 Knowledg...

gmbroth by Kilo Contributor
  • 2441 Views
  • 1 replies
  • 1 helpfuls

Resolved! restricting assignment group while creating incident

I have a requirement, I have 10 groups which start with same prefix. While creating new INCs we need to restrict assigning assignment groups. Only members of those 10 groups can only assign new INCs to those 10 groups. Other group members while creat...

Raviteja K by Tera Expert
  • 2794 Views
  • 10 replies
  • 3 helpfuls

Resolved! Get a list of catalog/service names from ServiceNow

I am using the below REST API URL to get the list of Service names from ServiceNow. But this is returning non-service entries as well. Am I using the wrong URL? Please help.https://<baseurl>.service-now.com/api/now/table/sc_cat_item?sysparm_fields=na...

neha_joshi by Kilo Contributor
  • 2570 Views
  • 10 replies
  • 0 helpfuls

Resolved! Service Portal and SSO not working together

So,I've been hijacking a few thread but I think I might end up better with a own thread for this specific case.I've been testing around with the Demo Service Portal(SP) that comes along with ServiceNow so I can build my own. My problem is this:We wan...

Resolved! How to write a complex query~

How to write a complex queryï¼�now,I have a query as follows。         select tbl.a,                             tbl b,                             tbl c         from   table tbl     where 1=1           and   (a.start_date >= '2015-04-01' and a.sta...

tianhb by Giga Contributor
  • 2301 Views
  • 7 replies
  • 1 helpfuls

Resolved! first 3 characters

Hi All,I am trying to populate name field on another field through client script. But I want only first 3 characters to be auto-populated. Please share your thoughts on how to achieve this?Appreciate you Help!!Thank you,Jack

kpj by Giga Contributor
  • 12837 Views
  • 4 replies
  • 2 helpfuls

Inbound Email Update Action - Reply Prefixes Not Working

Hi All,  I have a client who has been struggling with updating incidents via inbound email actions.   According to the ServiceNow Wiki, a Reply inbound email action type should be created under the following conditions: The email contains one of the ...

lgustafson by Kilo Expert
  • 9673 Views
  • 14 replies
  • 4 helpfuls

Resolved! Setter Field for Data Lookup Definition issue

Hi! I'm practicing Data Lookup. I've been able to follow the process as it appears in Data Lookup and Record Matching Support - ServiceNow Wiki . When I get to the "Create Data Lookup Definition Record" section I am able to create the new Matcher Fie...

luisesparza by Kilo Contributor
  • 2785 Views
  • 7 replies
  • 4 helpfuls