Time interval of archive run
Archive rule for closed alert is created, its running once in 1 hour, So that closed alerts are archived once in every hour,can we change the time interval, so that alerts can be archived in 15 mins ?
Forum Posts
How to use gs.getSession() functions for other users?
We already have a script that cache certain items on our CMS portal. I am going to design a UI Action (button) on sys_user form. Clicking this button should do the following and clear the portal cache for that particular user. The problem is that I a...
Resolved! How to close a task and end a workflow
Is there a way to close a Task and end a workflow, and also close the Request Item? We have a Service Request for mobile email access. The workflow starts off with a Catalog Task. The Task is there in case the user has a question about our mobile e...
Resolved! How to get the text of label tag using for attribute
Hi Everyone,I need to get the text of <label> tag which has "for" attribute but doesn't have id. There are many other similar nodes, with only the "for" attribute differing.I have 2 radio buttons, when i click on the radio button, i am fetching the i...
Resolved! To activate tabbed form and compact view for all users
Hello All,We have upgraded our instance to "Helsinki" and now we want to set tabbed forms and compact view to true for all users. I have checked under user preference for tabbed.forms and set the value as true however it's not reflecting. For com...
Translate short_description of task created in workflow
Hi everyone I have the following scenario: Tasks are created in a workflow and should be worked on by users who speak different languages. I need to translate the content of the short_description field into the different languages. I tried using Tran...
Resolved! alternate for getUniqueValue() in service portal?
Is there an alternate for getUniqueValue() in service portal? I need to fetch sys_id of current record before it is saved to database. Is there a way to achieve this in service portal?
Resolved! Usage of GlideRecord.update()
Hi Community,The ServiceNow Product documentation for the update function in a GlideRecord is as follows:As far as I can tell, the reason parameter doesn't seem to do anything despite the documentation.When I open up the audit history for an update w...
Resolved! REST API POST using JSON
Asking the community for assistance on this one. For this integration to a 3rd party provider of computer equipment, I need to structure anoutbound POST REST message using nested objects and arrays (see the required JSON structure below). I've begun...
Resolved! XMLDocument no longer works
I recently upgraded my instance to Istanbul. After doing that the sensor script I had in my SOAPMessage Activity suddenly stopped working. The error message I receive is org.mozilla.javascript.WrappedException:Wrapped ReferenceError "XMLDocument"...
How do use gs.monthsAgoStart?
Hello,I am having trouble understanding how to use the gs.monthsAgoStart() I am just trying to find the date 3 months from today.var newTime = new GlideDateTime(); var startTime = gs.monthsAgoStart(3);Not sure where I am supposed to put my newTi...
How to get Base64 content of all attachments on Incident?
I have been reading about 'GlideSysAttachment.getBytes()', but it started to confuse me. As far as I understand it should be called like this:var sa = new GlideSysAttachment();var bytes = sa.getBytes(attachment.getValue("table_name"), attachment.getV...
Equivalent Glide class for "Packages.java.util.TimeZone.getTimeZone"
Everyone,I have seem the script to convert a certain date/time to a prefered timezone using "Packages.java.util.TimeZone.getTimeZone". It works well in the 'global' scope but not in customized applications.Questions:Is there an equivalent Glide class...
Resolved! inbound action not working
Trying to build an inbound action to create an incident, i'm using our test environment, I have copied the existing inbound action sample and only added a filter for what the subject contains to assign it to a special group. the action is set to acti...
Resolved! Why is my try catch not catching the RuntimeException?
Something very very weird is going on. Despite my try/catch block, the RuntimeException is still thrown and not caught... How do I catch it?Evaluator: java.lang.RuntimeException: String object has exceeded max size of 16777216 Caused by error in sc...
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