I have a requirement: My scoped application have a scheduled job which executes a script include whenever it runs. I need to implement singleton for this scheduled job - meaning, only one instance of that job should be running at any point of time. H...
Hello,Im trying to build a new table using fields from an exisiting table . I have a field on the exisitng table that has a choice list of 145 different choices.I 'd like to copy over these 145 choices to the field on the the new table . How can I ac...
When accessing KB via the mobile users select the KB article but it opens up the record in a form view instead of the actual KB article, also no attachments are accessible.Do I need to set the articles and attachments a different way?
Hey guys,Does anybody have an idea on how to modify the "show journal fields". It shows up as a single checkbox to add either "It worknotes" or "user collaboration" (in RITM form).In Approval record it shows up as 2 individual checkboxes. Please take...
Hello all, We are trying to implement an automatic process between external partners and our Service-now instance through emails.Using inbounds actions and email notifications, we are close to the goal. As the automated process will cover different...
Hi all,I have found something uncanny - however it may be uncanny to me, but not to others.I am looking to dot walk from Catalog Task form to the request - via parent.parent.watch list, however I have found that OOB the request is not set as the RITM...
OOTB the Affected CIs on both the Change Record and the Change Task only look at their current record to display all the affected ci records. We'd like to do one of the following:1. The Easy Solution (hopefully): Simply create a new Related List call...
Can anyone suggest replacement functions for DOM manipulation technique (e.g., jQuery, Prototype JS($ or $$), gel, document) in Client script and Catalog client scripts function getParmVal(name){ var url = document.URL.parseQuery(); if(ur...
Hello, I'm creating a catalog item request so that new items get added to our Product Catalog. I want to include the Manufacturer (Brand) and Model Number (Manufacturer Reference) in the description field of the Hardware Model record, but it's not po...
Hi,I am trying to populate the current date in the email notification by using an email script.Here is my email script: Test var created = new GlideDateTime(); gs.log("created"+ created); template.print(created); My notification subject is:Your Ti...
We had a remote file import setup to link to a mid server to pick up a csv file with our HR data. This worked fine in Eureka but since upgrading to Geneva its stopped and I cannot work out why.Can someone please advise if they have had similar issu...
Hello,Has there been any leeway with the ability to report on the activity log of a ticket. For example, I would like to condition the data and time that any field was changed in a request and display what the change was. Simply I need to report on t...
I am looking for a way to create a custom Icon Link widget to direct the user to a URL, but to open that URL in a new window instead of the portal page.I've made a copy of the baseline Icon Link widget, but am unsure as to how I might change the beha...
Good Morning,We have started to move our Service Catalog to the Mobile Platform (just in time for Christmas) We have an online "Report a Problem" form which is our first victim but what I am trying to figure out is how to determine (if possible) whet...
Hi all,I have a requirement ,we have a service catalog "It communication"where in user can click on that catalog item and fill the mandatory fields and submit the catalog so that request is created "this "it communication"is used for sending updates ...
