Redirect links on notifications to project workspace instead of Native UI

Rachna S · 3 weeks ago

Hi,

Is it possible to route users to projects on the project workspace instead of the native UI when they click on links provided in the email notifications ? Is this possible without hardcoding the URL much ?

Thank you

Bhuvan · 2 weeks ago

@Rachna S

I have already provided you that information how the parameters are passed in workspace.

You can refer below page from UI builder if you want to understand how project parameters are passed in Workspace when a project number in list view is clicked

Another option you can explore is, redirect to

https://<instance>/now/workspace/project/home/sub/record/pm_project/<project_sys_id>/params/page-nam...

System automatically redirects to Project Workspace details page of the project without passing additional parameters and should be achievable. I tried it in PDI and it works, you can try to replicate in your environment.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

abirakundu23 · 3 weeks ago

Hi @Rachna S ,
In the notification you have used native view URL , please change to project workspace URL in notification.

Please follow link : https://www.servicenow.com/community/sysadmin-forum/how-can-we-send-configurable-workspace-urls-in-n...

Please mark helpful & correct answer if it's worthy for you.

Rachna S · 2 weeks ago

Thank you for your response. However, it does not look that straight forward to me. I've explained our challenge below.

Bhuvan · 3 weeks ago

@Rachna S

Navigation to Projects and parameters used in Project Workspace is different compared to Classic UI.

Classic UI

Same Project record in Workspace

You can try to understand the Workspace logic and achieve it but I believe it would require some level of customization.

In my PDI, I tried passing a sample record with Sys ID in workspace but view is broken and expects parameters to be passed

https://<instance>.service-now.com/pm_project.do?sys_id=<recordsysid>

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@Rachna S

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan