Redirect screen after sending record producer

[miyu]

Is there any way to redirect to the form screen of the record created after submitting the record producer in Service Portal?

I want to display the form screen on the ServicePortal side.

[Allen Andreas]

Hi,

Out of box, it should be doing that today?

If not, please check your record producer script (within the record producer settings) for a line similar to this:

producer.portal_redirect = "sp?id=sc_home"

Paying special attention to the part: producer.portal_redirect

That may be redirecting them somewhere else you don't want.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[miyu]

I could not find any script like the one above.
For example, if you update an existing record with Record Producer, the screen after submission will show "Record not found" as shown in the screenshot.

Instead of this display, I would like to show the form screen of the updated record.
How do I set this up?

[Allen Andreas]

Hi,

So it is trying to redirect to the record...you just can't see it.

This would imply, most likely, that you have some sort of "read" ACL on that table.

Please review your "read" ACLs for the target table and ensure you have appropriate rights to see the record.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[miyu]

Read ACL has been granted.

Also, the OOTB in ServiceNow should be set to redirect to newly generated records.
I am referring to the redirect screen when an existing record is updated, not when a new record is generated.