Redirect Submit to RITM instead request on Service Portal

BenG · ‎09-03-2019

Hi,

When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.

I would like a rediction of this submit to ritm page instead sc_request page.

I know I have to modifiy the clone of the widget "SC Catalog Item" but I don't know how.

Any idea ?

Thanks for your help,

oharel · ‎11-20-2019

Hi there,

I am not sure it is relevant for you anymore, but still, in case someone else needs it, this is what worked for me:

1. Clone the SC Catalog Item widget

2. change the client script:

(look for "$location.search('id=sc_request&is_new_order..." around line 510)

//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id); //--> we do not want to redirect to the sc_request page
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmid = c.data.ritmId;
								$location.search('id=form&table=sc_req_item&view=ess&sys_id=' + ritmid);
}, 400);
}

3. and in the server script, arounbd line 11, right after return;, add

if(input) {
if(input.myrequest != undefined) {
   var ritm = new GlideRecord('sc_req_item');
   ritm.addQuery('request',input.myrequest); //from line 514 in the client script ritm.query();
//If exactly one RITM is returned, pass to the Client Controller to redirect user
  if(ritm.next()) {
	data.ritmId = ritm.getUniqueValue();
 }
}

That's it.

harel

View solution in original post

oharel · ‎07-01-2020

Not sure what you mean.

Once submitted, the user is redirected...

sarahleighton · ‎08-24-2020

Hi, I was wondering where exactly the code in the server script goes? I've tried this solution but it didn't work, and I'm wondering if i put the server code in the wrong place.

Thanks very much,

Sarah

lalbertelli · ‎02-27-2024

Thank you for the posts. I used your code to come up with my solution. I cloned the SC Order Guide. The requirement was to submit to the RITM.

Client Script:

//Redirect to the RITM summary page after submit

c.server.update(); //Need to save Request for RITM to generate

c.data.myrequest = $scope.data.result.request_id; //Capture sys_id of Request

setTimeout(function() {

var ritmid = c.data.ritmId; //Assign sys_id of RITM

//New Redirection

$location.search('id=esp_ticket&table=sc_req_item&sys_id=' + ritmid); //Display RITM screen after submit

}, 400);

Server Script:

//Find the RITM sys_id from the Request sys_id

if(input){

var ritm = new GlideRecord('sc_req_item');

ritm.addQuery('request',data.myrequest);

ritm.query();

if(ritm.next()){

data.ritmId = ritm.sys_id.toString();

}

oharel · ‎08-24-2020

Right at the beginning, below the line 6

// populate the 'data' variable with catalog item, variables, and variable view
(function() {

var embeddedWidgetOptions = ['auto_redirect', 'requested_for_id', 'requested_for_display'];
if (input && input.action == "from_attachment")
return;

--> inserted the server side code here

harel

Aviram · ‎10-12-2020

@oharel

you forgot to put ritm.query() on the server side.

if it still don't work for someone, try to change the client function from setTimeout() to then(). works fine for me.