Redirect to a blank page

[Pedro Nascimen1]

Hello,

I've a UI action to request for approval after a normal change has been raised, of course when you raise a normal change a specific workflow starts and waits for that action to proceed.

The problem is when you request for approval it always redirects to a blank page.

This is the original code:

current.approval = "requested";
current.update();
action.setRedirectURL(current);
//action.setReturnURL(current);

I also tried a lot of different things, for instance:

var urlDirect = gs.getProperty("glide.servlet.uri") + "/nav_to.do?uri=" + current.sys_class_name + ".do?sys_id=" + current.sys_id;
current.approval = "requested";
current.update();
action.setRedirectURL(urlDirect);
//action.setReturnURL(urlDirect);

None of the approaches worked, always the same thing, it redirects to a blank page.

Any ideas or work around to solve this?

[jquinonez]

Pedro,   I had the exact same issue.   Like you I was trying various fixes with the redirectURL with NO success.   I also was thinking it might somehow be workflow related.   Then I found this... set property to "Turn off Engines" and it works.  

Thanks for your post!

Johnny Quinonez

[jquinonez]

Forgot to mention... I think you should be okay setting this property.   I'm in the process of testing our sub-prod for Jakarta upgrade and so far its working well.

JQ

[Pedro Nascimen1]

Hi Johnny,

Thanks for your answer, I'm glad to have helped you.
Yeah, I've done this change a few weeks ago and I didn't notice anything weird on the approvals workflows since then.

Cheers,
Pedro

[Amy13]

I'm running into this same issue. Where did you both find the "Turn off engines" property? Thanks in advance!

[Shiva40]

I have the same issue with my custom UI Action. Do you think this is related to the same issue?

 Here is the link to my question.

https://community.servicenow.com/community?id=community_question&sys_id=b98ff243db6674d0770be6be1396...

Here is what I see in the property for this table.