Redirect to latest Knowledge Article version

[Mark Roethof]

Hi all,

Jsut curious if it's possible to have end users automatically being redirected to the latest version of a Knowledge Article. I'm not interested in a scripted solution, just wondering if I missed something and that this is possible through a simple system property or something 🙂

For example, user has a bookmark to a KB article with sys_id (not permalink), or a KB article was attached to a Catalog Item as related content (which is through sys_id), or a KB article was attached to Taxonomy (which is through sys_id). If the user would open such a link, is there something (by configuration), to have the user redirected to the latest version of the KB article instead.

Kind regards,
Mark

[Aman Kumar S]

Hey,

There is one knowledge article for this:

How do you get a link to the latest version of the article regardless of which version the article is in?

 Accessing the article based on the sysparm_view parameter renders the latest version of the article accessible to the user:

• Knowledge V3: /kb_view.do?sysparm_article=KBXXXXXXXX
• KM Service Portal: /kb?id=kb_article_view&sysparm_article=KBXXXXXXX

Versioning in Knowledge Management – FAQ - Support and Troubleshooting (servicenow.com)

Feel free to mark correct, If I have answered your query correctly 🙂

[Mark Roethof]

That was not my question unfortunately.

Kind regards,
Mark

[Aman Kumar S]

There's one more article, but not sure if the straightaway solution that you are looking for:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727046

[Mark Roethof]

Have seen that article before. Unfortunately, that doesn't cover what I am after: configuration.

Also if you would follow it, you would encounter a dead link, so unfortunately in depth this article is not useful.

Kind regards,
Mark