Redirect to latest Knowledge Article version

[Mark Roethof]

Hi all,

Jsut curious if it's possible to have end users automatically being redirected to the latest version of a Knowledge Article. I'm not interested in a scripted solution, just wondering if I missed something and that this is possible through a simple system property or something 🙂

For example, user has a bookmark to a KB article with sys_id (not permalink), or a KB article was attached to a Catalog Item as related content (which is through sys_id), or a KB article was attached to Taxonomy (which is through sys_id). If the user would open such a link, is there something (by configuration), to have the user redirected to the latest version of the KB article instead.

Kind regards,
Mark

[Mark Roethof · Accepted solution]

It seemed way simple... just an Instance Option 🙂

Kind regards,
Mark

[Swathi14]

Where can I find this option? Can you please guide

[Aman Kumar S]

Hi @Swathi14 ,

Open service portal and open a  knowledge article, then click on perform ctrl + right mouse click, then you will get instance options, then there you will have the checkbox.

[Richa2]

Hi!

I was looking for the solution to the same problem and came across your post. The problem with this is if the Article is checked out, it is even showing the 'Draft' version on the portal if that is the latest. Is there a way to filter out Drafted or unpublished Articles in this case.

Thankyou!

[Richa2]

Hi!

Please ignore the above message, found the solution.

Regards