Redirect user to Service Portal page if they select a form in the native platform UI

[Dazler]

Hi,

Our Service Desk has a habit of using the native platform UI Self-Service Service Catalog to submit request.  Many of our catalog items have functionality that does not work in the native platform UI, such as GlideModal.  Because of this, what would display in that glidemodal does not display in the native ui.

I don't have the choice of hiding the Service Catalog in the native platform UI and I have already told them not to submit that way, but what if I could change the redirect.  Based on the form that they select, is there a way to open up a new tab that directs them to the Service Portal page of the catalog item they selected?

Can this be done?

[Ryan Maddock]

Could you not edit the native Service Catalog to just show a content item which redirects the user to the portal?

[Harish KM]

Hi @Dazler you can do that with help of on Load catalog client script which runs only on Desktop that is UI Type in client script must be set to desktop and in script you can use window.top.href = "url";

But you need to write script on every item better way is to educate users or hide the module from self service application.

[Dazler]

Hi @Harish KM,

I completely agree about educating them, the thing is we have and yet they still do it.  I can at least direct them only on the forms that are selected.

Thank you for your help!