Hi, In the Virtual Agent I would like to display a list of the current active announcements. Is there a way to store the announcements and display them, similar to that of the Service Portal widget, without having to give users access to the announce...

I am configuring Agent Chat via Conversational Interfaces, however when updating anything such as Chat statuses and messages, nothing was updating. I've done further investigation and found that a previous employee has created a second 'Chat Setup' i...

I am looking to create a Widget on the Service Portal which will show the most viewed articles for the past 30 days. At the moment it shows articles from all-time, therefore some of these are outdated. I have tried using the example provided on this ...