Redirect users after submission according to user's role

[Alon Grod]

Hi,

I have the widget 'SC Catalog Item Req2RITM'. I want to adjust it so after the user clicks submit when creating a new request, he will be redirect according to his role:

1. if the current login user has an 'itil' role, then he will be redirect to:

current_instance_url/now/sow/record/sc_req_item/current sys_id of the ritm
e.g: http://testtest/now/sow/record/sc_req_item/1bb4ca34e822311020d202197b700b30

2. if the current login user does not has itil role, he needs to be redirect to:
current_instance_url/esc?id=standard_ticket&is_new_order=true&table=sc_req_item&current sys_id of ritm

e.g: http://testtest/esc?id=standard_ticket&is_new_order=true&table=sc_req_item&sys_id=878ffb41dc22311020...

Client script:

api.controller=function($scope , $location) {
	/* widget controller */
	var c = this;

	//$sp.service_catalog.cart.submitted - .request_method
	//$sp.sc_cat_item.submitted

	//SC Catalog Item widget emits an event when a record is succesfully submitted
	//Catch the server response and capture a redirect

	$scope.$on("$sp.sc_cat_item.submitted", function($event , $data){

		console.log($event);
		console.log($data);

		//Get Details on the RITM
		if($data.hasOwnProperty('table') && $data.table === "sc_request"){
			$scope.server.get({action: "get_record" , request_id : $data.sys_id}).then(function(response){
				console.log(response.data);
				//Only Redirect to ritm if
				//Global redirect override is enabled
				//Item is configured to redirect
				if(!response.data.error && response.data.ritm_redirect == "true"){
					$location.search("id=" + c.options.page_id + 
													 "&is_new_order=true&table=" + response.data.table + 
													 "&sys_id=" + response.data.ritm_id);
					return;
				} else {
					$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + $data.sys_id);
				}

			})
		}

		//Handle Record Producers
		if($data.hasOwnProperty('redirect_portal_url') && $data.redirect_portal_url !== ''){
			$location.url(data.redirect_portal_url);
			return;
		}

		//Fallback to a record
		$location.search("id=ticket&is_new_order=true&table=" + $data.table + "&sys_id=" + $data.sys_id);

	})
};

Server Script:

(function() {
 
	var catItemProps = {
		"show_add_cart_button" : options.show_add_cart_button,
		"auto_redirect" : "false"
	}
	
	data.catItemWidget = $sp.getWidget('widget-sc-cat-item-v2' , catItemProps);
	data.systemProperties = {
		"redirect_override" : gs.getProperty('x_295070_req2ritm.redirect_override' , 'false')
	}
	
	if(input && input.action == "get_record"){
		var scReqItemGR = new GlideRecord('sc_req_item');
		scReqItemGR.addQuery('request' , input.request_id);
		scReqItemGR.query();
		if(scReqItemGR.next() && scReqItemGR.getRowCount() == 1){
			data.ritm_id = scReqItemGR.getUniqueValue();
			data.table = scReqItemGR.getTableName();
			data.ritm_redirect = data.systemProperties.redirect_override === 'false' ? scReqItemGR.cat_item.x_295070_req2ritm_redirect + '' : 'true';
			data.error = false;
		} else {
			data.error = true;
		}
		
	}

})();

[Alon Grod]

@Prince Arora 

[Alon Grod]

@Samaksh Wani 

[Dr Atul G- LNG]

Hi @Alon Grod 

May I know what is reason for different redirection? What value you will get from this. 

[Alon Grod]

@Dr Atul G- LNG this is the requirement