Redundant Knowledge articles in AI search results

[Community Alums]

While performing AI search for Knowledge base based on some random keywords (eg email,Microsoft etc.) its giving search results for those articles which are not even part of the respected portals. So in short I only want those articles whose knowldge bases are inluded in 'm2m_sp_portal_knowledge_base' table. Is it possible via configuration change in AI Search sources.

[Ratnakar7]

Hi @Community Alums ,

Yes, it is possible to configure AI search to only show results from the 'm2m_sp_portal_knowledge_base' table. You can achieve this by modifying the search sources for your instance.

Here's how you can configure the search sources:

1. Go to the ServiceNow platform and navigate to 'AI Search' -> 'Search Sources'.
2. Search for the search source that you want to modify. 
3. Click on the search source to open its configuration page.
4. In the 'Condition' field, add the condition 'Target Table'=m2m_sp_portal_knowledge_base'. This will ensure that the search results only include articles from the 'm2m_sp_portal_knowledge_base' table.
5. Save your changes.

Once you have made this configuration change, the AI search results will only show articles from the 'm2m_sp_portal_knowledge_base' table. This will help to eliminate any redundant or irrelevant search results.

Thanks,

Ratnakar

[Community Alums]

Hi @Ratnakar7 ,

Thanks for your response.

But I couldn't find any target table option in the knowledge search source condition drop down.Sharing the screenshot. Can you suggest me the exact name.

[Ratnakar7]

Hi @Community Alums ,

It should be there as below:

Please check if there's any other relevant field to target table.

Thanks,

Ratnakar

[Community Alums]

Hi @Ratnakar7 ,

No, I couldn't find it.Currently I'm in Vancouver version.Do I need to configure anything else to get that option.