Reference field autocomplete dropdown options not highlighting on hover in PROD

[amcintyre]

Hello,

We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them.

Example behavior:

When typing into a reference field, the autocomplete dropdown displays matching records. The values are still selectable, but when hovering over the dropdown choices, the row does not visually highlight.

A few details:

• This is only happening in PROD
• The same field works as expected in TEST and DEV
• The affected reference field configuration appears to match between PROD and TEST
• The lookup popup opened from the magnifying glass works normally
• It does not appear to affect every reference field
• We tested in InPrivate/Incognito and the issue still occurs
• We tested with another user and the issue still occurs

Has anyone seen this behavior before? Any suggestions on what to check next would be appreciated.

[amcintyre14]

Hi  @Laveena-Agarwal 

Have you found anything regarding this issue? I haven't heard anything for over 2 weeks and @ismaelwismann  also reported the same issue happening to them.

[Laveena-Agarwal]

HI @amcintyre 

It seems like platform issue due to upgrade - Please raise Hi Ticket 

[amcintyre]

Hi @Laveena-Agarwal 

Have you found anything regarding this issue? I haven't heard anything for over 2 weeks and @ismaelwismann also reported the same issue happening to them

[NikethK]

Raised a support case with ServiceNow and the proposed solution we got was to add the following attributes to the dictionary entry - 

• ref_auto_completer=AJAXTableCompleter - turns on the selectable auto completer
• ref_ac_order_by=name - lists suggestions in an ascending order by name.
• User's need access to 'Query_range' and Read access to the table, in order to use this feature.

Documentation Reference - https://www.servicenow.com/docs/r/yokohama/platform-administration/ai-platform-administration/c_Auto...

[ismaelwismann]

Unfortunately this is not a fix for our problem. We tested AJAXTableCompleter on the assignment group reference dictionary entry on the task table. Still the same behavior. Also - the issue is the same for Admins - so query_range and read access to the table are also given already