Reference field autocomplete dropdown options not highlighting on hover in PROD

[amcintyre]

Hello,

We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them.

Example behavior:

When typing into a reference field, the autocomplete dropdown displays matching records. The values are still selectable, but when hovering over the dropdown choices, the row does not visually highlight.

A few details:

• This is only happening in PROD
• The same field works as expected in TEST and DEV
• The affected reference field configuration appears to match between PROD and TEST
• The lookup popup opened from the magnifying glass works normally
• It does not appear to affect every reference field
• We tested in InPrivate/Incognito and the issue still occurs
• We tested with another user and the issue still occurs

Has anyone seen this behavior before? Any suggestions on what to check next would be appreciated.

[CyrusM · Accepted solution]

Support has confirmed this issue was identified as PRB1926469 and fixed in Australia Patch 4.

[amcintyre · Accepted solution]

Hello @SteveR781314613 — Zurich Patch 10 Hotfix 3 fixed this issue