Reference field not showing up as Dropdown - Why?

[Community Alums]

Guys, what am I doing wrong here?

On the incident form, I defined a new field, which is a REFERENCE to another field, as follows:

But it's not showing up as a "Dropdown".  It's showing up as a Lookup Dialog.   There is a magnifying glass icon, and clicking on that causes a popup dialog to appear.  It's a lot more "clunky" than the simple dropdown.

I'm sure this is an ID 10 T error, so apologies in advance.  Thanks for helping.

[Ravi Chandra_K · Accepted solution]

Hello @Community Alums 

Greetings!

refer below support articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723555

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784424

Please mark answer helpful or correct. if it solves your query

Kind Regards,

Ravi Chandra.

[Community Alums]

More information...  and this is super-weird.  I just noticed that SOMETIMES the field appears as a Dropdown, and sometimes it appears as a Lookup with the magnifying glass.  I created a NEW INCIDENT and it showed up as a Dropdown.  But then when I saved the Incident, it then started showing up as a Lookup.  What the ____?

[Sagar Pagar]

Hi @Community Alums,

You need to increase the value in below system property. Default is 25.

glide.ui.max_ref_dropdown

For new incident, it might be record value is less than or equal to the property value. hence it was showing drop-down.

After saving the record, might be assignment group records value is greater than the value. hence it was showing as reference record.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Sagar Pagar]

Hi @Community Alums,

Have you look at my comments? Let me know if you need any help. 🙂

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Sagar Pagar]

Hi @Community Alums,

Have you look into it? Let me know if you stuck and need any help.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar