Reference field not showing up as Dropdown - Why?

G24 · ‎07-22-2023

Guys, what am I doing wrong here?

On the incident form, I defined a new field, which is a REFERENCE to another field, as follows:

But it's not showing up as a "Dropdown". It's showing up as a Lookup Dialog. There is a magnifying glass icon, and clicking on that causes a popup dialog to appear. It's a lot more "clunky" than the simple dropdown.

I'm sure this is an ID 10 T error, so apologies in advance. Thanks for helping.

Ravi Chandra_K · ‎07-22-2023

Hello @G24

Greetings!

refer below support articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723555

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784424

Please mark answer helpful or correct. if it solves your query

Kind Regards,

Ravi Chandra.

View solution in original post

G24 · ‎07-24-2023

Thanks, @Ravi Chandra_K and @Sagar Pagar

It ended up being THIS property that I needed to change: glide.xmlhttp.max_choices

But I'm still very unclear on the difference between that and glide.ui.max_ref_dropdown. Do you guys understand the difference? As described here ?

View solution in original post

G24 · ‎07-22-2023

More information... and this is super-weird. I just noticed that SOMETIMES the field appears as a Dropdown, and sometimes it appears as a Lookup with the magnifying glass. I created a NEW INCIDENT and it showed up as a Dropdown. But then when I saved the Incident, it then started showing up as a Lookup. What the ____?

Sagar Pagar · ‎07-22-2023

Hi @G24,

You need to increase the value in below system property. Default is 25.

glide.ui.max_ref_dropdown

For new incident, it might be record value is less than or equal to the property value. hence it was showing drop-down.

After saving the record, might be assignment group records value is greater than the value. hence it was showing as reference record.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

The world works with ServiceNow

Sagar Pagar · ‎07-22-2023

Hi @G24,

Have you look at my comments? Let me know if you need any help. 🙂

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

The world works with ServiceNow

Sagar Pagar · ‎07-30-2023

Hi @G24,

Have you look into it? Let me know if you stuck and need any help.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

The world works with ServiceNow