Reference field value in Agent Workspace Environment

SaiVasanth
Tera Guru

Hi Friends,

 

I have a reference field "Configuration Item" on incident form in the workspace view. In general UI I am able to lookup the "Configuration Item" and able to select the records from that. However, in "Agent Workspace Home" I am able to see the same fields configured on the form similar to the  workspace view in general UI but I am seeing empty records when I lookup the "Configuration Item". 

 

Please refer the attached captures.

Thanks & Regards,

Vasanth.

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