Reference qualifier affects the UI policy

[surya76]

I am writing to seek assistance with an issue I am encountering in ServiceNow related to the reference qualifier for a catalog item field. Here are the details:

• Field Name: Category (a lookup select box field pointing to the sys_choice table)
• Reference Qualifier Used:

  javascript:'name=sc_req_item^element=u_sub_category_^inactive=false^dependent_value=' + current.variables.itsm_subcategory

Issue: When I create a new UI policy and include this category field in the condition, the choices displayed are in a different language. However, when I use the following reference qualifier, the correct choices are displayed in the UI policy:

nameINjavascript:getTableExtensions('sc_req_item')^element=u_sub_category

I would appreciate any insights or solutions you could provide to resolve this issue. Specifically, I am looking to understand why the first reference qualifier causes the choices to display in a different language and how to ensure the correct choices are displayed consistently.

[Ankur Bawiskar]

@surya76 

you are with English admin user.

It should not impact ideally as the field in UI policy will bring choices from sys_choice table without any dependency

If my response helped please mark it correct and close the thread so that it benefits future readers.

[surya76]

No, this happens whenever I use current.variables in my reference qualifiers in catalog variable.

if don’t use the current.variables in my reference qualifiers the choices are populated as expected in english

i have attached a choice when choice populating incorrect