Issue with the Assignment Group Field in the incident_task Table
I want to specify that only groups with a defined group type should be shown in the Assignment group field. However, when I applied the filter, 15 records are displayed. Yet, when I use the same filter in the reference qualifier, only 5 records are shown.
Any idea
That's helpful. I meant to ask for these results too, but if you could also show a list view of the table containing the columns Name Type and Parent, with the filter that should clarify things
If you change the attribute in the override to tree_picker=false you will see a similar list view, with whatever columns you define in the List Layout - if this view is clearer for you, and you don't need or want to see the group members
This is not making sense, but I'm sure there's a perfectly logical explanation. Let's break it down to clarify assumptions and see where it's going wrong. I have a sys_user_group_type record - let's say it's the out of the box one named 'catalog' with a sys_id = 74af88c6c611227d0066386e74dc853d
If look at a list view of the sys_user_group table, then manually filter like this, I see 6 records in my instance
I create a Dictionary Entry Override for the assignment_group field on the incident_task table using the Attributes you have, and a reference qualifier like this:
On an Incident Task record, when I click the reference search icon (magnifying glass), I see the expected 6 group names
When you say you 'applied the filter, 15 records are displayed' what does that mean - what is the filter? Does it also include type is / is not null, or something else? Do the 15 group records display all have this certain type as or in their value?
