Reference Qualifier- Simple is not working.

[Shidhi]

Simple Reference qualifier is working in ITIL. But it is not working in the Service Portal. I've attached a screenshot of the reference qualifier used in the field.

Any idea why it is not working. Please help.

Thank you!

[Community Alums]

Hi @Shidhi ,

Instead of using 3 different conditions, try to use one line of condition ,just try with "System Instance" is one of "Tableau_explorer"

 "Tableeau_Viewer"

so on..                                                                                                                                      

[Shidhi]

Hi @Community Alums ,

There is no-  is not one of - condition. So, giving- is not - condition individually. 
This is working in ITIL view but not in service portal.

Any idea why it is not working.

Thank you!

[swathisarang98]

Hi @Shidhi 

It looks like for the same field you have given condition as AND try changing it to OR condition.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Shidhi]

Hi @swathisarang98,

If I'm giving OR condition it is not even working in ITIL view itself. Could you please suggest what to check here in this case.

Thank you!