Reference Qualifier- Simple is not working.

[Shidhi]

Simple Reference qualifier is working in ITIL. But it is not working in the Service Portal. I've attached a screenshot of the reference qualifier used in the field.

Any idea why it is not working. Please help.

Thank you!

[Shidhi]

Hi @Ankur Bawiskar,

Please help me understand why the reference qualifier is not working on the portal. Please suggest me an alternative.

Thank you!

[James Chun]

Hi @Shidhi,

Is that a reference qualifier on a dictionary? If so, which field/table is it?

Also, where are you using it on the Service Portal? Are you referring to a catalog variable or something else?

Cheers

[Shidhi]

Hi @James Chun

Is that a reference qualifier in a dictionary?  -- Yes

If so, which field/table is it? -- Reference field on a custom table (u_system_instances)

On the Service Portal, it refers to a catalog variable.

In a variable set, this reference field is used in a catalog item.

Thank you!

[James Chun · Accepted solution]

Hi @Shidhi,

The reference qualifier on the dictionary will not be applied to a catalog variable.

You will need to apply a reference qualifier on the variable as well which is located under Type Specifications tab, e.g.

Cheers