Reference Qualifier- Simple is not working.

[Shidhi]

Simple Reference qualifier is working in ITIL. But it is not working in the Service Portal. I've attached a screenshot of the reference qualifier used in the field.

Any idea why it is not working. Please help.

Thank you!

[swathisarang98]

@Shidhi System instance is that a custom table ? if yes could you please show the value present in field system instance ?

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[Shidhi]

Hi @swathisarang98 

Yes, it is a custom table, u_system_instances. Attached below is the screenshot showing the value present in the field System Instance.

Thank you!

[swathisarang98]

@Shidhi instead of is not try adding does not contain Tableau_Explorer and add or conditions for adding more filters

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[Shidhi]

Hi @swathisarang98 

I tried adding does not contain Tableau_Explorer and adding conditions for adding more filters it is still not working.

Please suggest me to fix this issue.

Thank you!

[swathisarang98]

@Shidhi could you please share the snapshot of reference qualifier and when you say it not working have you cross checked with backend list view and the portal view whether its giving same result or not ?

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang