Refine Business Rule to Trigger Paging Based on Assignment Group Settings

[SandeepKSingh]

Could anyone help me update the business rule on the incident form to only trigger paging requests to OnSolve test@123 if the assignment group is set to accept paging? Currently, the rule fires for any incident with a priority of 2 or higher, but I need to add a condition to check the test@123 flag on the sys_user_group record.

The updated condition should:

1. Verify if the test@123 flag for the assigned group is true.
2. Trigger paging only if this flag is true and the incident priority is 2 or higher.

How can I modify the script to include this additional condition?

[Mark Manders · Accepted solution]

It always helps if you share the script when you are asking for refinement.

But you are talking about a BR, so why not just set the condition to assignment_group.test@123 = true?

[Mark Manders · Accepted solution]

It always helps if you share the script when you are asking for refinement.

But you are talking about a BR, so why not just set the condition to assignment_group.test@123 = true?

[SandeepKSingh]

 assignment_group.test@123 = true worked for me and below thread is also helpful.
Thanks @Mark Manders 

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Below thread might help you 
https://www.servicenow.com/community/developer-forum/dotwalk-filter-condition-in-business-rule/m-p/1...