Refresh the form the entire incident form (related list as well) without needing to refresh the enti
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03-19-2025 02:14 AM
Hi Team,
I have requirement. Please help on that
the incident form is open, When the user wants to refresh the incident form, Then the form and related list should refresh without reloading the entire browser.
Given there are unsaved changes on the incident form, When the user tries to refresh the form,
Then a confirmation prompt should appear to save changes before refreshing.
I want the ability to refresh the entire incident form (related list as well) without needing to refresh the entire browser, so that I can save time
Thank you in advance
Siva
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03-19-2025 02:17 AM
Hi @Siva82
Check OOTB UI action
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-19-2025 03:08 AM
Even if you use Reload form OOB form context button, the browser will reload.
It's OOB behavior which you cannot change
It's not possible to refresh the form and related list without browser tab getting reload
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-19-2025 03:11 AM
It seems like there's a misunderstanding. I tried using the UI action, but it just loaded the form without affecting anything in the browser.
Give a try on OOTB UI action and share feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-19-2025 03:39 AM
it does reload the browser tab when you click that OOB form context menu
check this
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader