Refresh the form the entire incident form (related list as well) without needing to refresh the enti

Siva82
Tera Expert

Hi Team,

 

I have requirement. Please help on that

 

the incident form is open, When the user wants to refresh the incident form, Then the form and related list should refresh without reloading the entire browser.

 

Given there are unsaved changes on the incident form, When the user tries to refresh the form,

 

Then a confirmation prompt should appear to save changes before refreshing.

 

I want the ability to refresh the entire incident form (related list as well) without needing to refresh the entire browser, so that I can save time

 

Thank you in advance

Siva

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Siva82 

 

Check OOTB UI action

AGLearnNGrow_0-1742375821362.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Ankur Bawiskar
Tera Patron
Tera Patron

@Siva82 

Even if you use Reload form OOB form context button, the browser will reload.

It's OOB behavior which you cannot change

It's not possible to refresh the form and related list without browser tab getting reload

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

It seems like there's a misunderstanding. I tried using the UI action, but it just loaded the form without affecting anything in the browser.

 

@Siva82 

 

Give a try on OOTB UI action and share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

it does reload the browser tab when you click that OOB form context menu

check this

reload form.gif

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader