In a Service Catalog, hide a variable at the form level and display at the RITM and SC_TASK level

[Dave_p]

Hi,

I have a requirement. In a Service Catalog, hide a variable at the form level and display it at the RITM and SC_TASK level. Can anyone please give me any suggestions? Kindly help.

Regards

Suman P.

[Dave_p · Accepted solution]

Hi,

Your answers are only partially true. This is what worked.

Regards

Suman P.

[Bhavya11]

Hi @Dave_p 

You can create catalog ui policy to hide the variable in catalog item level.
Create Catalog UI Policy and add the Catalog  Ui policy action for those variables  as well then uncheck the Applies on a Catalog Item view

and check then

Applies on a Catalog task

Applies on a Requested  Item

Thanks,

BK

[Ankur Bawiskar]

@Dave_p 

it's simple

Create a catalog UI policy to hide that variable and make sure you select this so that it only runs on form and not on RITM or SC Task

Applies on Catalog form - True

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Papai Ghosh]

HI @Dave_p ,

Don't deactivate the field ,then you can simply write one Ui Policy on that field to make it hide. I think that will solve the issue. And if you are populating the hidden field with some predefined values then that will be cherry on top you also got those values in the RITM and Task level.

I think that will solve your issue.😊

[Dave_p · Accepted solution]

Hi,

Your answers are only partially true. This is what worked.

Regards

Suman P.