Regarding Button on Knowledge Articles

[Astik Thombare]

Hi Community ,

There is one button named "Create Support Request". This button is visible on knowledge articles and opens a record producer when clicked. I'm unable to find where this configuration is done. Can anyone guide me where this configuration is present and how to check it?

@Dr Atul G- LNG @Community Alums @Sandeep Rajput @Sohail Khilji 

[Dr Atul G- LNG]

Hi @Astik Thombare 

I am not able to see this button on knowledge article on portal. Is it OOTB ? Any idea? Steps to reproduce this?

[Astik Thombare]

Hi @Dr Atul G- LNG ,

This functionality is not out-of-the-box (OOB). It has been configured on specific knowledge base (KB) articles within the employee center portal. Therefore, whenever a user opens one of these KB articles, they see the "Create Support Request" button. Clicking this button opens a record producer for raising a support request.

Thanks,

Astik

[Dr Atul G- LNG · Accepted solution]

Hi @Astik Thombare 

Then it can be widget , do one thing,

Open KB article in portal --> Right click with ctrl on this widget and open the widget in editor.

[Astik Thombare]

Hi @Dr Atul G- LNG ,

Thanks for the information. Clicking this button opens a record producer for raising a support request. Now, I want to change the record producer. So basically, when the user clicks on this button, a new record producer should open, not the previous one. I checked the server script, but I didn't find any script that redirects the user to a specific record producer. Any inputs on this?