Regarding the case

[Rai Shivam Ajay]

Currently when closing a case and filling in the Resolution Information details and clicking on Close case, any subsequent use of the UI you have to switch back to the Notes tab. It is not possible to change back to the Notes tab when you click on close case because it refreshes the page and there is no time to click.

So, clicking on the Close case button should not only add the RI information and close the case, but also to switch the active tab as this is almost certainly the tab you want to work in and you would need to manually click every time.

Please any one can help me. Thank you in advance.

[Sohail Khilji · Accepted solution]

Hi @Rai Shivam Ajay ,

Try to amend the UI action 'close case' with code to add below line. (0 will be the first tab)

g_tabs2Sections.setActive(0); //1st tab
g_tabs2Sections.setActive(1); //2nd tab
g_tabs2Sections.setActive(2); //3rd tab

I hope this helps....

[Rai Shivam Ajay]

Hi Sohail,

Thank you.