Reinstate a Retired Standard Change Template

[JanetBoughter]

One of our Standard Change Templates was accidently retired. Is there a way to reinstate it? I can reactivate it but it is still in the retired state and I cannot modify it as it does not show in the dropdown list to select. 

Thanks so much for your help in advance! 

Janet 

[Olly_Snow]

Hello JanetBoughter, 

Did you figure this one out at all? Im having the same issue with one of our templates.

Regards

[JanetBoughter]

Hey there Olly

No, unfortunately! I was hoping someone on here would respond with a solution.

[Andrea H]

I was able to find a solution but it requires a lot of data manipulation using export to XML, modifying the underlying data in the template, and then reloading the XML. This worked for us, but of course, modifying data using the export/import xml functions is always risky.

1. Go to the Versions tab and select the version prior to the one that retired the template. I added the Create Date as the first column so that I could select the version record not the template.
2. Copy the name and sys_id of the version record prior to the version that retired the template.
3. Return to the versions tab and select the version that retired the template. Export it to XML.
4. Return to the Template and export it to XML
5. Edit the Template XML setting active to true, retired to false, and updating the current version 
   1. <active>true</active>
   2. <retired>false</retired>
   3. <current_version display_value="previous version name here">74c1812d87bf3150e62664250cbb3538</current_version>
6. Import the modified template XML
7. Modify the exported version XML setting the action to DELETE
   1. <std_change_producer_version action="DELETE"> 
8. import the modified version XML to delete the retired version record