Related List ACL restriction

[jmcagod]

Hello,

We added a related list - an m2m table of Change Request and Incident 

Added the Related List in Incident form

Updated the related list to include Change Request Short desc, State, Close Notes (We dot walked from List Layout)

Issue:

When non-admin views the related list, these columns (except Change number) are empty.

The values of the columns are empty.

As a non admin

I can navigate to change_request list and view the columns normally without restrictions.

There is a

read ACL for change_request.<none> - sn_change_read (non admin has this role)

• It has a script condition that returns true/false - but since I can properly view the Change Request List, I think it passes

read ACL for change_request.* - snc_internal (OOB)

• Working

So I'm wondering why I can't access it properly from related list?

I've read this question - which make sense, but not sure what else Im missing

https://www.servicenow.com/community/it-service-management-forum/column-shown-blank-in-list-view-in-...

[Yousaf]

Hi,
Please check if this can help.
Related list not showing columns values for non admin user 

Mark Correct and helpful if it helps.

[Abhijit4]

If ACL condition or script tries to access field value which is not configured in related list then ACL fails. So, adding that field in related list would resolve issue.