Related list not showing expected records

[walshy]

Hi everyone, 

I cant work something out. When a child record has a parent value added to it I was expecting the record to show up in a related list on a form without it needing to be manually added. 

For example if I created 51 records and put in the same parent value, on the related list I was expecting those records to show up automatically in the list. (image below of parent form)

However, as you can see there are only 11 records in here (I manually added them). Am I supposed to write a business rule or something to make this happen? I need the list on the form to be editable so data can be managed on it. I have created the two tables by extending the task table, so I could utilise the parent/child from the product. 

The child form is below

As you can see the highlighted field on the right is the parent of this record, I had to manually add it into the top image. 

I'm sure this can be done, any idea how to achieve it? 

Thanks for any ideas!

Cam.

[Ankur Bawiskar · Accepted solution]

Hi,

Can you try adding that as related list instead of embedded list and check if all child records are shown?

Also did you refresh after adding 51 records with same parent

Possibly ServiceNow restricts number of records in embedded list since it makes the form lengthy

It is not recommended to use embedded list on form since if large records are there it may take time to load the form

Please consider marking appropriate reply as ✅Correct & 👍Helpful.

Regards
Ankur

[Ashutosh Munot1]

Hi,

This is embedded list and not parent list right. You need to add the related list on the form.

Thanks,
Ashutosh

[walshy]

Hi Ankur and Ashutosh, 

Thanks both correct, needed the related list, not the embedded one. However I cannot add records directly into this related list, like I could with the embedded one, what am I doing wrong, is there a security setting I need to modify to allow this, or is it not possible with related lists (that seems wrong! ha)

I just don't know how to turn 'on' the edit option in the list, I suppose I am saying. I've had a look here:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/contextual-security/c...

and Im just confused, where to go to actually set it up so the access is granted. 

Thanks for the help thus far!

[Ankur Bawiskar]

Hi,

on the related list table there must be list_edit ACL which might be restricting this write operation

Check if any exists

Configure the security rules for that related list and search with Type as List_edit

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur