Related list not showing expected records

walshy
Giga Expert

Hi everyone, 

I cant work something out. When a child record has a parent value added to it I was expecting the record to show up in a related list on a form without it needing to be manually added. 

For example if I created 51 records and put in the same parent value, on the related list I was expecting those records to show up automatically in the list. (image below of parent form)

find_real_file.png

However, as you can see there are only 11 records in here (I manually added them). Am I supposed to write a business rule or something to make this happen? I need the list on the form to be editable so data can be managed on it. I have created the two tables by extending the task table, so I could utilise the parent/child from the product. 

The child form is below

find_real_file.png

As you can see the highlighted field on the right is the parent of this record, I had to manually add it into the top image. 

I'm sure this can be done, any idea how to achieve it? 

Thanks for any ideas!

Cam.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Can you try adding that as related list instead of embedded list and check if all child records are shown?

Also did you refresh after adding 51 records with same parent

Possibly ServiceNow restricts number of records in embedded list since it makes the form lengthy

It is not recommended to use embedded list on form since if large records are there it may take time to load the form

Please consider marking appropriate reply as Correct & 👍Helpful.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Vaibhav Sharma1
Tera Contributor

Hi,

 

Actually, I need to do exactly same which you have posted above, I need to show records in related list only which are created under CURRENT parent task.

Can you please share condition/query which you kept in relationship..

 

Also, how can I create embedded list