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03-21-2025 04:03 AM
On Change request form , there is a field on form as well a related list tab -> Service Offering. if the service offering field is filled the tab is visible, if it is not filled tab is not visible.
We have checked UI Policy, client script, Business rule, UI action related list but didn't find anything.
Please help what to check.
Solved! Go to Solution.
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03-21-2025 04:12 AM - edited 03-21-2025 04:19 AM
Have you verified the list control options? verify with unchecked 'omit if empty'.
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03-21-2025 04:28 AM
Some script is hiding that
OR
Configure the List Control and check if -> Omit if empty (True)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
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03-21-2025 04:28 AM
Some script is hiding that
OR
Configure the List Control and check if -> Omit if empty (True)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader