Related list showing into Section form while adding custom relationship into it

[karunayadav]

We have a UI action on the RITM form to convert it into an Incident. We want the converted Incident record to appear in a related list. We created a custom relationship for this, but when we add that relationship as a related list, it shows up in the Section view. We need it to display in the Tab view instead.

[Community Alums]

Hi @karunayadav ,

I think the issue is related to your user preferences. Please check: 

• Navigate to Preferences > Display 

• Make sure the option Organize form sections and related lists into tabs in classic forms is toggled on 

That should make your related list appear in the Tab view instead of the Section view. 

Thanks & Regards,  
Muhammad Iftikhar  
  
If my response helped, please mark it as the accepted solution so others can benefit as well. 

[Ankur Bawiskar]

@karunayadav 

it's user preference issue.

Ensure this is ON

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@karunayadav 

Go to sc_req_item.LIST from Application Navigator. Go to Configure -> Related Lists and add Incident -> Parent

Go to User Profile -> Preference -> Display -> Select 'Organize form sections and related lists into tabs in classic forms' if not selected already and it should show related lists in tab format

I hope you appreciate the efforts to provide you with detailed information. As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@karunayadav 

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan