Related lists for Incidents are not showing up in Agent Workspace

[jsnmllr1981]

In the Agent workspace, the related lists for incidents (task SLA, Child Incidents, etc) are not showing up in the Related Items Menu in any other domain but Global.  This seems to be a bug, I know you can add items to the related items menu and run scripts.  Is there a server or client script that I could run that would display the output of the related records?

Steps to reproduce:
1. Switch to Global domain

2.Open incident in Agent workspace

3. You will see the related lists are there

4. Switch domain to anything but global

5. Refresh the incident record in the Agent Workspace

6. You will see the lists gone

[craigl1]

Hi,

I spotted this when one of my colleagues was working on this.

Make sure you don't have a "Workspace View Rule" in place diverting away from the actual Workspace view.

Hope this helps.

[craigl1]

Hi,

I spotted this when one of my colleagues was working on this.

Make sure you don't have a "Workspace View Rule" in place diverting away from the actual Workspace view.

Hope this helps.

[jsnmllr1981]

So I just read workspaces are now domain seperated in Paris.  I am hoping this fixes this issue.  I have not had a chance to test it yet.