Hi, everyone!I need to instantly publish Knowledge articles added through REST API. Previously it was possible by setting "workflow_state" property to "publish", but now (I have Utah instance edition) it doesn't work. I suspect that this happens beca...
Hello,I have a date and time variable on the RITM that I need to check to see if it is empty or not.I tried this code in email script, but it is not working: Thank you if (current.variables.startDate.nil()) {template.print('Date is invalid);} else {...
I am newbie in Widgets, So require a little help. I have created a Custom Widget which is a checkbox with a link and on hover of mouse, Some text is being displayed in a box. I need to check this checkbox when the record is on a specific table. Here ...
ServiceNow is continuously enhancing their now experience. Now we have lot of new functionality in UI builder. Let's talk about the client state parameter. It's a variable which stores the values within the page, and we might also need to change thos...
Sometimes it gets difficult to know about 'what access users or groups have on which resources', that's the beauty in Vancuover release, ServiceNow has come up with 'Access Analyzer' in their new release. which helps you to get the details about the ...
I have two fields one field is Assets details which data type is list , refer to hardware table and another filed is serial number which data type is single text.Suppose Some of the user has multiple assets , so we want to populate the serial number...
I created two record producers on my Dev instance and want to move it to test using update sets.Is there any way i can capture the record producer in a new update set?
Hello,I have attachment type variable on the RITM that I would like user to attached only excel file to the record. If other file type is selected as an attachment, then it should show pop-up message Could some please help? Thank you
Hi all, I am trying to send a bounce-back email to all external users who are not in the allowed list of domains. However, it doesn't work. I need help on how to troubleshoot it. The notification email is sent out to other users but external users d...
I need to change the timeout value for the Walk-up Experience kiosks. This KB says that I can add a new system property and refer to it in the WalkUpUtil BUT, the WalkUpUtil is protected so I can't change it.A colleague referred me to scripted extens...
Hi, Does anyone know how we can disable the browser auto-completed for Service Portal form? We have a form with several fields of country and address and autocomplete is causing the form to jump to other fields in the form and making the user experie...
Hi ServiceNow enthusiasts,I have a business requirement to use a breakdown that needs dot-walking. Something like Product Domain. Subcategory where Product domain referrences to a table (business capability) and subcategory as usual choice field.Firs...
Hi,We have HTML field called "short description" and string field called "exception short description", we are copying the values from html field to string field by removing the html tags. now we are facing an issue that special characters is also co...
Hi all, I am trying to create a child ticket UI action on the parent form. If you are on the parent form and click this button, it should ideally create and redirect you to the child ticket,and fill the parent value on the child form with the Parent...
Hi All,Our LDAP servers are frequently down and when re-entering pwd and stopping /staring listener it comes up.Please advise what could be the reason for this behavior and why the sql user is getting locked.Steps to check ecc queue to check what jo...
