Usecase: Calculate the average resolution time for incidents in a specific category.Description: Implement a Script Include that calculates the average resolution time for incidents in a particular category based on their start and end time fields.
Anyone faced issue of Workspace Analytics Center not having same functionality while drilling down from PA widget? Eg: Export records from records view is not available via Workspace. Nor am i able to select the breakdowns on the go and do slice-dice...
is it possible to use any service NLU to analyse the survey or feedback result ?
Hello Team, I recently built Topics on the virtual agent designer for searching KB Articles, and everything appears to be working well with the exception of one thing: when I click on the link, it redirects to backend view rather than portal view. I ...
Hello All! I have beat my head against the wall for awhile, first I will say I know the JSON Parser step will do what I'm about to ask about but I am trying to see if I can do this without it for obvious reasons :). First I have a JSON response body...
In the portal all users are able to see the actions menu to edit the KB artcile, is it possible to restrict so that the option will only be available for Knowledge Managers?
Hi all, Im trying to call mail script in email notification content in virtual agent, but its returning the syntax below is the screenshot attached.Can any one please help me, how to call email script or template in virtual agent email notification ...
Hi I have written the below script :Instead of giving clickable link that open mails it is printing that text :(function runMailScript(current, template, email, email_action, event) { var softwareURL = ''; var pricePerMonth = ''; var duratio...
Hi Community Sorry for the really silly question but I'm not sure how I do this. I've created a new experience in UI Builder in the agent workspace shell. Created a data visualization single score for the incident table and I want users to be able to...
Hello everyone,what is the difference between value and display value of a field ?Could anyone explain to me to understand this particularityI want to use g_form_setValue to set the value of assignment group to Hardware when the short description fie...
Hi, I have a requirement with the catalog item that needs to be build using flow designerStep 1 : create catalog task(first)Step 2 : Once the catalog task is closed trigger approvalsStep 3 : a. Approval - approved >Step 4: create second catalog tas...
We have requirement where Related case details should be populated on the work form.The current setup is work order is created from an incident and incident is created from case. So the parent of work order is incident and the parent for incident is ...
I would like to know the difference between Predictive Intelligence and Task Intelligence in Vancouver Release of ITSM
What is the difference between SLA Pause duration and Business pause Duration?
Hi,I have an UI page where on click of a button , field value needs to change. This is working and I am doing this using a Processing script in my UI Page.Problem is, I need to make the processing script wait until client script confirms. Basically, ...
