Hi All,Can anyone please help on the below requirement.We want to send only the total active incidents list to assignment group manager's on daily basis.|Example: There are total 100 active incident tickets and each 10 tickets are assigned to 10 diff...
Hello guys,I'm facing an issue with the Add Affected CIs button from Problem related list. When i click to add new CIs to the problem request, it filters out only the CIs with the same "Configuration Class" as the problem request, but the requirement...
Hi community,Can you assist how do I make color on our custom theme 1. Created Custom Theme in 'sys_ux_theme' table 2. We have a sys_property defined as string glide.ui.polaris.theme.new = SYS ID of sys_ux_theme record in step13. Created color record...
I have a record producer as mentioned in the screen shot as below, but after submitting this form a different form in opening (redirecting ) in service portal as mentioned as below screen shot. but we need it to redirect to a black form in portal, c...
Hello Team! Can any one help the difference between difference between standard change and standard proposal change?1. If we want to create standard change, was that mandatory to create an template and need to go through standard proposal approval p...
Hi Team, Management asked us to give automation ideas for the ServiceNow. Can you please help me in some automation initiatives Regards,B Siva Teja
Hi,We have integrated Slack for VA.Can anyone Please help me replacing greeting in Slack as of now its “Let me know how I can help you today.'' I want to replace that with “I hope you're doing well today. How can I assist you? Can anyone give me ste...
Hi all,Im trying to give the new tab form (+) in workspace a specific view.I managed to to give the right table and the right record but it opens a different view to the new record.Here I made some changes to give me the right table and the right inf...
Hi Everyone, I have a JSON data, from which I have to extract Session ID from that JSON string: JSON:{"event":"Instruct: Session Start \n\n Session Start Time = Wed Mar 06 2024 14:03:56 GMT+0000 (Coordinated Universal Time) \n\n Experience = Last tim...
Hi,i have a button to download the attachment. the sys_attachment table i added workspace view. but it is not downloading rather showling like this. plz help. var attSysID; var gr = new GlideRecord("sys_attachment"); gr.addQuery('table_sys_id', curre...
There is something to know about the Entities in ServiceNow GRC (Governance, Risk & Compliance).'Profile scoping redefined with the term called 'Entity Scoping' in GRC. Entity can be anything, it may be any documentation, departments, profile etc. By...
Hi I have created a customized field called 'Manager' on review_request UI page for Exception request. It is a reference field that refers to the User [sys_user] table. I want to add the searching capability on that field based on User ID, first name...
I'd like to implement Surveys for a custom application that inherits from the incident table on an instance. The surveys are meant to be sent to public users who don't have access to login to the platform. Would creating and implementing such a surve...
Hi All I want to restrict new data to import from import sets to table but already existing data if any can be updated using the importset how can we do that, please suggest me. Thanks in advance.Bhanu.
Hi All,Add Compose and Activity Streams in a custom workspace like the "Details" tab available in the OOB for a playbook tabIs it possible?Thanks
