Hello all, I had a requirement to hide the address related fields on the location table for a subset of location records, for all users except for members of two user groups. I've achieved this with ACLs. We have a custom boolean field, u_personal_st...
The knowledge check box in the resolution tab needs to be removed from our incidents template, but I am unable to figure out where I can do so. I have already checked the Records Producer table, and I missing something?
Hello All,I have a custom table[u_xyz] and in that i have 3 fields[Year, Month & Total No. of Views]. The total number of views field should be populated from kb_use table count as per the year and month selection of u_xyz table. For Ex: 2023 and Dec...
hello Everyone, I have a requirement that is I have created a variable set in the catalog item and that variable type is multi row and in that variable set I have 8 variables in those variables I am sending a message show help through annotation to o...
We have created a notification for an HR survey that is triggered by a case where the state changes to closed complete/closed incomplete. There were already survey instances in Prod when we deployed the notification, meaning users were not notified t...
Hi Everyone , I have a scope application development where i am trying to build Agent Workspace through UI Builder. I created variant for the landing pages and selected the audience in variant settings built when i logged in as user i am getting be...
I'm new to ServiceNow and I am unable to load import set from one instance to another.I tried exporting my update set as an XML file and then retrieving in another instance. It shows loaded and committed but I am unable to view my application in anot...
Hello, Community.I am working on developing a scoped application and am faced with an obstacle where I am unsure if the user can create a request.My question is about state field behavior and where I can manage it.When the "Create New" form opens, th...
Hello All,Is there any way to track all the existing integration failures in the system, I have to set-up an alert informing specific group of users that so and so integration has been failed and there is no insert/update on the table, please take re...
Hi, I have one query regarding tectonic user. We have one table in our instance i.e. sys_ux_lib_component_attr. And when I search the records in listview I am able to see 'tectonic' user in updated by field. Can anyone let me know from where this use...
hello everyone,in dev instance we found item name is empty along with show workflow link is missing in RITM.Note: though REQ is approved.What could be cause in this case, what needs to be done?Please help.@Thanks in advance,Sayan
Good Afternoon. I have a portal experience with a Calendar Report component on the page. It points to an event table. I cannot figure out how to refresh the Calendar report information after editing the table data. I've created a form that pops up in...
Utah Patch 5 We have quite a few CIs that with an operational status of non-operational and an install status of retired; they will no longer be updated. They are currently being flagged as stale. We do not want to delete them and lose that informati...
I have created an approval notification for KB article on sysapproval_approver table and I when I reply to the email[Subject and Body has approve keywords] that I received while testing approval is not approved. BTW, I'm also approver for that articl...
