There is not method on the mobile at this time to display one related list to one set of users, i.e. ITIL, and another to non-ITIL. I initially just removed all related lists from the RITM summary screen, but then decided to leave some as they are really useful for ITIL. This works well as long as the non-itil user doesn't try to drill down into the related Catalog Tasks. We are set up so non-itil users have no ability to see any task record on the desktop; however, with what I've implemented, if the non-itil user continues to click to open the next record after opening the catalog tasks related lists, even though there is nothing listed, he/she will eventually be able to see the variable editor but not the task itself. The user could then change variables. I've not tried it to see what this does to the task, but now that I'm thinking about it I will now.
What I did?
Opened a record in each of the Incident and Request Item forms. Configure / Related List and change the view to Mobile. Only allow those you want available on Mobile. If you empty the selected column, no related lists will appear on the mobile, although the related lists row will still be there, and will say "none" or be blank depending on the UI you're in.
I forget the version, either Istanbul or Jakarta, we are supposed to be able to use view rules which will allow us to do exactly what we want. That's the answer I received to a lot of the issues I have with mobile. Kind of sad...
I'm going to mark this as the correct answer as well since it gets us as close as we can get to what we want for now. Let me know if you need more information and please mark as helpful if you find it so.
Jon
