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Related Record on Assessment Instance is (empty)

Community Alums
Not applicable

Hello,

I am trying to create a survey on Incident table. This is the survey trigger condition,

find_real_file.png

The survey instance that was created did not capture the Related field 1,Related field 2, Related field 3 in the below column. It is just showing as (empty).

find_real_file.png

How to get these Related field values?

4 REPLIES 4

Sumanta Sathua
ServiceNow Employee
ServiceNow Employee

Navigate to the   "asmt_assessment_instance " table and verify the value of related record there . If the values are not there please recheck your trigger condition . Also let me know the glide version and patch number.


Community Alums
Not applicable

Values are now populated on Related Fields.



Why it was not populating before was, because I added "string" to the dictionary attribute of the Related Fields. So, something did not accept in the backend and it broke. After I undid my changes, like dictionary attribute to only show reference type fields, then it worked.



Now we have the reason for what failed it from populating. But, I definitely want the 'string' field type to be accepted by the Related Fields. (that is the requirement).



Thanks,


Rajini


manueleriklego
Tera Expert

Hi @Community Alums,

I am experiencing the same issue at the moment and tried to follow your resolution but it failed. Can you provide a sample screenshots that I can follow? I am in Vancouver version now. Appreciate your assistance! 

Hi ,

did you got any response,is it working for you?