Hi @SnowUser09 ,
You can use ServiceNow's Flow Designer to create a workflow diagram for the Release Management process. Here's a basic outline of the steps you can follow:
Define the stages of the Release Management process: Draft, Scoping, Awaiting Approval, Work in Progress, Testing, Deployment, and Closed.
Create a new Flow Designer workflow and start by adding a Trigger node to represent the creation of a new Release ticket in ServiceNow.
Add a Branch node to handle the different stages of the Release Management process. Use the Conditions option to create different branches based on the current stage of the Release ticket.
For each branch, add the appropriate actions to move the Release ticket to the next stage of the process. For example, in the Draft phase, you may want to add an Approval task to ensure that the Release ticket is complete before it moves on to the next stage.
Use Flow Designer's email, notification, and task creation capabilities to keep stakeholders informed about the status of the Release ticket as it moves through the process.
Once the Release ticket is closed, use the Complete node in Flow Designer to represent the end of the process.
Save and activate the workflow.
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Thank you!
Ratnakar
