Relocating "Send email" button in workspace

[GergelyP]

Hello Everyone,

In CSM Workspace,
under the Case 'Details' and then 'Draft Emails' tab,
after opening an email the below email editor appears:

Can someone advise how the "Send email" button can be relocated above the email composing fields?
Please check the screenshot above.

Thank you,
Regards.

[GlideFather]

I have checked the UI Builder, then UI Actions (buttons), searched for codes containing "Send Email" but could not find anything helpful. 

As it is OOTB I would try to avoid moving such a thing and if you really need to, rather create a copy of the existing record before you modify it or it can return as boomerang hitting your head very bad 😞

[GlideFather]

The closest I could get was here:

• Compose Email > https://dev292594.service-now.com/nav_to.do?uri=sys_ux_macroponent.do?sys_id=b07e59fe7743501033809b306910610c
• Preview Email > https://dev292594.service-now.com/nav_to.do?uri=sys_ux_macroponent.do?sys_id=2c7542b27703101033809b30691061fc
• UX Screens > https://dev292594.service-now.com/sys_ux_screen_list.do
  
  (replace your instance URI name)
  
  
  

But still I would rather not recommend this to modify...

[GergelyP]

Hi @GlideFather,
Thank you for the feedback, even in these lists of record, I still do not know what and where to modify. ☹️

[Ankur Bawiskar · Accepted solution]

@GergelyP 

I don't think you can modify that as it's coming from OOTB platform UI builder page.

If my response helped please mark it correct and close the thread so that it benefits future readers.