Remote choice dependent Variable unable to fetch values in Consumer instance - Service Bridge

[sukirtighosh]

Hi All,

I am trying to implement Service Bridge for one of my instance, where in my provider instance (Instance A) i have created one Remote choice definition and have used this choice definition while creation one variable in remote catalog item. Remote choice definition has a very basic filter on Configuration Item table (cmdb_ci). Filter is :

<operational status=='operational'>

Please be noted that in provider instance i do have CIs in table which have their Operational status set to Operational, yet when I am opening the reference list for remote choice on Consumer instance (Instance B), it shows 'No Records'. 

Can anyone please help with this. 

[jjasonsolomon]

Hi @sukirtighosh 

It might be due to ACLs. For testing just uncheck the AccountSecure and GlideRecordSecure in Remote Choice Definition and try once.

Regards,

Jason