Remove a logo from an Incident form

DeIvory Gordon
Tera Guru

Hello, I have to remove a logo from all Task(base tabe) forms. eg. sc_req_item, Incident, sc_task, etc.  The logo is circled on the screen shot below:  I see how to remove a logo from the banner on the service portal, but I do not see where to remove a logo from a form.  I appreciate any guidance.

 

DeIvoryGordon_0-1752081682426.png

 

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Hi @DeIvory Gordon 

Looks like it’s custom code. Try using Dictionary configuration to check the field decorator for this.

****************************************************************************************Regards


Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer


LinkedIn: https://www.linkedin.com/in/dratulgrover


YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG


****************************************************************************************************************
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View solution in original post

Chaitanya ILCR
Giga Patron

Hi @DeIvory Gordon ,

that looks like an annotation

Configure-> form layout and find the the *annotations and try updating the annotation text

check in proper sections

ChaitanyaILCR_0-1752082649040.png

 

or you can open the form in form design as well

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

 

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @DeIvory Gordon 

Looks like it’s custom code. Try using Dictionary configuration to check the field decorator for this.

****************************************************************************************Regards


Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer


LinkedIn: https://www.linkedin.com/in/dratulgrover


YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG


****************************************************************************************************************
Known Issue in the ServiceNow Community


Currently, there is a limitation when embedding screenshots directly into a Community post or question. Members may not be able to download the image or zoom in sufficiently to view the details.


For better visibility and quicker resolution, you can either:


Attach the image as a file so members can download and view it at full resolution, or
Embed the image using a larger image size. This needs to be done manually when creating the post.


This is a known Community limitation and is worth keeping in mind when sharing screenshots that contain detailed information.

Chaitanya ILCR
Giga Patron

Hi @DeIvory Gordon ,

that looks like an annotation

Configure-> form layout and find the the *annotations and try updating the annotation text

check in proper sections

ChaitanyaILCR_0-1752082649040.png

 

or you can open the form in form design as well

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya