Remove Price Recurring and Total : $0.00 in order guide

[poojitha bn]

Hi Team,

I want to hide Price , Recurring and total Price in service portal for only this order guide.

Thanks,

Poojitha B Nagaraj.

[Service_RNow]

Hi Poojith,

You need to make changes in the widget by cloning the OOTB widget "SC Order Guide". You need to hide the HTML code written for it in order to hide those coloumns. 

Thanks,

[poojitha bn]

Hi Ram,

I don't want to edit OOB widget. I wanted to hide only to this order guide other order guide should work as it is. I would like to know if there is any option we can hide from order guide.

Thanks,

Poojitha B Nagaraj.

[Sumanth16]

Hi,

I think that is not possible.Only way do that is cloning that widget and do the code there

Please refer below links

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718567

https://community.servicenow.com/community?id=community_question&sys_id=94ed43addb9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=6f973935db52a7404abd5583ca96...

https://community.servicenow.com/community?id=community_question&sys_id=0c6883eddb1cdbc01dcaf3231f96...

And check the business rule "validate portal settings" business rule in instance once. This business rule restricted me to update the hide quantity field value on record producer table.

If this solution is helpful please mark as helpful (or) correct.

Thanks,

Sumanth

[shrinivasprasa2]

Hi Sumanth,

Thanks for the sharing.

I follow the first link now I am able to hide all the headers.

helpful 

shrinivasprasad