Remove shopping cart icon from record producer preview in Virtual agent chatbot

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JordyZ
Mega Sage

‎03-25-2026 01:58 AM

Hi,

 

I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot.

 

Thanks in advance.

 

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JordyZ
Mega Sage

‎03-27-2026 08:06 AM

I have contacted SN and they have provided me with a solution, in the end it was just a property:

 

Set property "sn_nowassist_va.display_default_catalog_image" to false.

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Dr Atul G- LNG
Tera Patron

‎03-25-2026 02:04 AM

This is coming from the record producer, and please check the image added in the record producer.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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JordyZ
Mega Sage
In response to Dr Atul G- LNG

‎03-25-2026 02:10 AM

I have checked it but can't seem to find the image. Am I looking in the wrong place? The shopping cart icon seems to be something OOB? 

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Dr Atul G- LNG
Tera Patron
In response to JordyZ

‎03-25-2026 02:11 AM

https://www.servicenow.com/community/employee-center-forum/remove-shopping-cart-icon-and-order-butto...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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JordyZ
Mega Sage
In response to Dr Atul G- LNG

‎03-25-2026 02:22 AM

Thanks for that link. So there is no way to keep the adjustments within the record producers? Ideally would not like to clone the theme as it'll no longer get updated with upgrades. 

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