remove the unwanted content in inbound emails

[Prerana1]

Hello Guys,

We have created the inbound actions to create the ticket when OTRS tool send an email to Servicenow but along with the mail the extra content is also updating in the ticket( see the print screen) i want to eliminate the extra content and to keep only the main content, i have written a code but no luck.

Can anyone guide me with this Please?

Thanks and Regards,

Prerana

[AbhishekGardade · Accepted solution]

Hello Prenana, I tried with another approach and it worked:

var body = email.body_text;

var expectedTxt= body.split("Bitte denken Sie an")[0] ; // add your line here or keep 4 words

gs.log("expectedTxt: "+expectedTxt);

Thank You!
Abhishek Gardade
ServiceNow MVP 2020

[Prerana1]

Thank you so much for your help!

[Community Alums]

Hi Prerana,

Instead of replace you can use slice(). Try this code:

var body1 = body.slice(0,body.indexOf("Bitte denken Sie"));

It will simple remove all the text after the keyword "Bitte denken Sie".

Here is a little example I tried:

Thank you,

Debopriya

[Prerana1]

Thank you so much for your reply!

Thanks,

Prerana