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Remove unwanted Checklist Work Notes

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Carl Fransen1
Kilo Sage

‎02-21-2018 03:00 PM

Hi All,

We would like to utilise the 'Checklist' functionality - currently on Jakarta.

This works a treat apart from the copious amounts of 'work notes' that a new checklist adds - see picture below:

find_real_file.png

I want to remove the 'Checklist item added:' from the work notes.  These entires are stored between the sys_audit, sys_history_line and sys_journal_field tables.

I have added a new BR, before insert, on the sys_journal_field table - which works fine, however the entries are still going to the sys_audit and sys_history_line tables so i am still seeing these in my activities.

Turns out the system is configured to ignore any BR's on 'insert' for the sys_audit' table (and I assume the sys_history_line table) as the BR's I have configured are not running at all.

Can anyone help find a solution for this plse?

 

Cheers Carl.

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Jon Barnes
Kilo Sage

‎02-21-2018 03:23 PM

I wouldn't put a BR on sys_journal_field either. The work notes are generated from the BR referenced below, so I would recommend to stop them at the source. You can de-activate this BR or edit it to only write certain work notes, etc.

 

https://yourinstance.service-now.com/nav_to.do?uri=sys_script.do?sys_id=734c6811c332310038e7fe0712d3ae2d

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Shane J
Tera Guru
In response to yoli1

‎10-25-2023 09:08 AM

I can't speak to setting this up in a scoped app - which HR Case would be (and we're not using yet).  Off the top of my head I don't think there's anything script-wise that would falter due to being scoped.

 

Did you verify that the new BRs show when you go to the list of BRs for the HR Case table?

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