Removing a UI action button from configurable agent workspace
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‎04-04-2024 02:53 AM
Hi Everyone, recently i was moving from Classic HR agent workspace to configurable HR agent workspace and i noticed the UI action buttons are not available in 'Configurable HR agent workspace' so i went on the backend of a UI action button and clicked on an option that says 'Format for Configurable Workspace' (i.e. marked as true) and it started showing up on configurable agent workspace. But now i'm unable to untick that option, i.e. i'm unable to remove it from 'Configurable HR agent workspace' as the button has become Readonly.
Can anyone help me out to know how do i remove it? i do not wish to delete the UI action as it's being utilized in the Native UI as well.
Thanks,
Kartikey
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‎04-04-2024 02:58 AM
Hi @kartikey
Try to check in declarative UX and try to remove / disable from there.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎04-04-2024 03:07 AM
Hi,
do you mean the module 'UX declarative action'?
i could only see 1 record there
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‎04-04-2024 03:12 AM
Are you in right scope , bcz that tick box is only solution to hide the UI Action. Try cache.do and then chk.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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