removing options in a dropdown

[scottjus82]

Hey all,

I cant work out why my scripts are not working. i need to do this this on two different tables/locations

1. Catalog item. I need to remove an option dependent on the answer to the previous question. my script is below, I have changed this several times but cant work out what is wong with my script. I guess the first question is can this be done on a catalog item?

function onChange(control, oldValue, newValue, isLoading) {

      if (isLoading) {

            return;

  }

    var ecms_mob = g_form.getValue('ecms_mobile');

    if (ecms_mob =='No'){

          g_form.removeOption('device_type', 'Smartphone');

    }

}

2. Removing resolved as an option based on an incident being a new ticket.

function onLoad() {

    if (g_form.isNewRecord())

          g_form.removeOption("state", 6);

}

I have been going around in circles on these, if someone could point out the problem it would be most appreciated.

Thanks

[Mike Allen]

On the first, I assume the onChange is on change of ecms_mob?

the script should then be

if(newValue == 'No'){

  g_form.removeOption('device_type', 'Smartphone');

}

With no variable declaration.

The second looks right to me.   Maybe put brackets around it just in case?

function onLoad() {

    if (g_form.isNewRecord()){

          g_form.removeOption("state", 6);

    }

}

That is how the system does it OOB on Client Script Validate New Table Name

[scottjus82]

Hey Mike,

So the full script should be as per below? if so its still not removing the option if i change ECMS mob from -none- to No

function onChange(control, oldValue, newValue, isLoading) {

      if (isLoading) {

            return;

  }

    if(newValue == 'No'){

  g_form.removeOption('device_type', 'Smartphone');

}

}

The change to the second script works. Thanks

[Mike Allen]

It looks right to me.   Only thing I can think is to check to ensure the value and field are correct.   Let me mock something up in my developer instance and see if I can replicate the issue.

[scottjus82]

Thanks Mike, most appreciated

Just to double check, as this is a catalog item should it work in the same way with the same method