removing options in a dropdown

[scottjus82]

Hey all,

I cant work out why my scripts are not working. i need to do this this on two different tables/locations

1. Catalog item. I need to remove an option dependent on the answer to the previous question. my script is below, I have changed this several times but cant work out what is wong with my script. I guess the first question is can this be done on a catalog item?

function onChange(control, oldValue, newValue, isLoading) {

      if (isLoading) {

            return;

  }

    var ecms_mob = g_form.getValue('ecms_mobile');

    if (ecms_mob =='No'){

          g_form.removeOption('device_type', 'Smartphone');

    }

}

2. Removing resolved as an option based on an incident being a new ticket.

function onLoad() {

    if (g_form.isNewRecord())

          g_form.removeOption("state", 6);

}

I have been going around in circles on these, if someone could point out the problem it would be most appreciated.

Thanks

[scottjus82]

Just to confirm, the value and fields have been copied and pasted from the variables. Even the "No" just to be certain!

[Mike Allen]

Yeah, we use it in our own Catalog Client Scripts with success, so it should work for you.

[Mike Allen]

I did this in my dev instance:

and it worked.

[scottjus82]

Thank you so much   for the help on this.

it works when i do Try it within the cat item but its not working on the portal using the same cat item.....

Any thoughts?

Justin

[Mike Allen]

Make the UI Type = ALL (or Both, depending on your version) then try it.