Reopen a Request and its linked items (RITM and SCTASK)

Diorella Angulo
Tera Expert

‎07-04-2022 03:55 PM

Hi,

Is it possible to reopen a Request and restart the workflow? Also, reopen the RITM and the SCTASK associated?

I have read a lot post but I didn't really find what I need. I have the requirement of having reopen request in case it was closed by error or because there was something missing from the work done.

I want to have a Reopen Request button in the Request, and it should be appear only when the Request has been Closed Complete, so when the Fulfiller hit that button, it should reopen the RITM and the SCTASK, and restart the workflow.

The workflow is simple, nothing complex, and we always have 1 RITM associated to each request, and the SCTASK.

 

 

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Brad Bowman
Kilo Patron
Kilo Patron
In response to Diorella Angulo

‎07-25-2022 03:40 AM

As long as you are still seeing the UI Action button/link on the REQ when expected, then the condition is fine.  You must have a data policy or Business rule on the sc_request table that is preventing an REQ from changing states once closed, or is automatically changing it back to Closed Complete.  That field error message that displays on an SCTASK when an REQ is closed is not out of box.

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